文章摘要：育路网编辑整理了，2014年外销员考试《外贸英语》复习资料，供大家参考学习。
UNIT TEN COMPLAINTS AND SETTLEMENT
And we hope this accident won’t affect future cooperation between us.
我们希望这次小小的意外不会影响我们今后的合作。
But they said they were not liable either, for they said the goods were spoiled
obviously because of human error.
但他们也说对此不负责，因为损失显然是由人为失误导致的。
The October shipment of canned fruits arrived in a worthless state. 20% of the goods
have deteriorated.
10月份装运的那批水果罐头到货时情况糟透了。20%的货已经变质。
We find that the quality of your shipment is not in conformity with the agreed
specifications.
我们发现你方船货的质量与我们同意的规格不符。
We wish to settle this dispute fairly, so we suggest that we submit it to arbitration.
我们希望公平地解决我们的争端，所以我们建议将其提交仲裁。
We’d like you to replace all of the inferior products.
希望你们能将所有的劣质品替换掉。