1、Good morning(afternoon, evening), sir(madam)
早上(下午、晚上)好，先生(夫人)。
2、How do you do?
您好!(初次见面)
Glad to meet you.
很高兴见到您。
3、How are you?
您好吗?
Fine, thanks. And you?
很好，谢谢。您好吗?
4、Welcome to our hotel (restaurant, shop)。
欢迎到我们宾馆(餐厅、商店)来。
5、Wish you a most pleasant stay in our hotel.
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。(客人刚入店时)
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。(客人在饭店逗留期间)
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。(客人离店时)
7、Have a good time!
祝您过得愉快!
8、***Hotel, front desk. Can I help you?
***饭店，前厅。您找谁?
9、Sorry, I’ve dialed the wrong number.
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗?
Speaking.
我就是。
11、Sorry. He is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗?
12、Pardon.
对不起，请再说一遍，好吗?
I beg your pardon.
对不起，请再说一遍，好吗?