国际商务师业务外语辅导之柜台服务CustomerService

来源:来源于网络发布时间:2010-03-23

 SALESMAN: Can I help you?
  JOHN: Yes, I would like to buy a Walkman. Can you tell me about the models you have?
  SALESMAN: Well, we have a lot of models here.
  Did you want to listen to CD's or cassettes or the radio?
  JOHN: Mostly cassette tapes.
  SALESMAN: Alright. There are several models you may want to look at.
  This Kregg portable cassette player is very good.
  JOHN: Kregg? I've never heard of that company.
  SALESMAN: It's a German company.
  This unit has auto-reverse, recording capability, and an AM/FM radio band.
  It also has a built-in microphone.
  JOHN: I suppose I don't want that one then. I don’t like auto-reverse. It breaks too easily.
  SALESMAN: Really? Have you had an auto-reverse break before?
  JOHN: Yes, twice now. I think it's too high-tech, and so it’s the first part that breaks.
  SALESMAN: Hmm. You know, the problem might be dust. Did you clean the unit often?
  JOHN: Well. No, I didn't clean it.
  But still, I only had the last one two months, and it broke. I don't trust auto-reverse.
  SALESMAN: Alright. Well. We have many units without auto-reverse.
  Here is a good unit. Very reliable.
  It has an AM/FM band, built-in microphone, recording capability, and no auto-reverse.
  JOHN: How much is it?
  SALESMAN: This one sells for $39.99.
  JOHN: Can I test it out?
  SALESMAN: Of course.
  JOHN: It sounds great. I'll take it.
  SALESMAN: Fine. I think you'll be happy with it. It’s a very good unit. Very reliable.
  I'll go get you a new one in a box. I will be back in just a moment.
  JOHN: Thanks.
  售货员:有什么我能帮忙的?
  约翰:是的,我想要买一台随身听。你能告诉我你有什么样不同的款式吗?
  售货员:嗯,我们这里有很多款式。
  你想要听光盘或是录音带或是收音机?
  约翰:多数是录音带。
  售货员:好的。这里有一些款式你可以看一看。
  这个克瑞格携带式录音机不错。
  约翰:克瑞格?我从来不曾听过那家公司。
  售货员:这是一家德国公司。
  这一台有自动回带,录音功能,和接收AM/FM 波段的收音机。
  它还有内置的麦克风。
  约翰:我认为我不会要那台。我不喜欢自动回带装置。它太容易坏掉。
  售货员:真的吗?你的自动回带装置有坏过吗?
  约翰:是的,两次了。我想是太高科技,所以就很容易坏。
  售货员:嗯。你知道,这问题也许是有灰尘。你常清理随身听吗?
  约翰:嗯。没有,我没有清理它。
  但是,上一次我只用了两个月,它就坏了。我不相信自动回带装置。
  售货员:好吧。嗯。我们有许多品牌是没有自动回带装置的。
  这台很不错,可信度很高。
  这台有接收 AM/FM波段的之收音机,内置的麦克风,录音功能,和没有自动回带装置。
  约翰:多少钱?
  售货员:这一台价格是三十九美元九毛九。
  约翰:我可以试一下吗?
  售货员:当然。
  约翰:音质不错,我要了。
  售货员:好。我想你一定会满意的。这台很不错。可信度很高。
  我拿一台新的给你,我很快就回来。
  约翰:谢谢你。