为了帮助考生系统的复习国际商务师课程 全面的了解国际商务师考试教材的相关重点,小编特编辑汇总了2011年国际商务师考试各章复习的重点资料,希望对您参加2011年国际商务师考试有所帮助!
口语实战演练:怎样转接客户来电(3)
A:Madison Industries.This is Cathy Winer speaking.Can I help you?
Madison工业,我是Cathy Winer,我能帮您吗?
B:Good afternoon.Could you connect this call with Mr.Black,please?
下午好,麻烦你接到Black先生,好吗?
A:May I know who‘s calling?
请问您是哪位?
B:This is Mary Fox of A.B.C.Computer Co…I‘m calling on behalf of Mr.Tom Backer,the general manager of our company.
这里是A.B.C电脑公司的Mary Fox.我是替我们公司总经理Tom Backer先生打电话。
A:I am sorry,Ms.Fox.Mr.Black is now in a meeting.May I have your number and ask him to call back later?
对不起,Fox小姐。Black先生正在开会,请告诉我你的电话号码,我会让他给你打电话的,好吗?
B:I‘m afraid Mr.Baker would like to speak to Mr.Black right now.He has got an urgent matter to discuss with Mr.Black without delay.
我想Baker先生想现在和Black先生说话,他有紧急事情与Black先生商量,不能拖延。
A:OK.Then,would you please hold the line? (one minute later)
好的,请你别挂机。(一分钟后)
Ms.Fox,the line is through.Mr.Black is ready to answer the call.Go ahead.
Fox小姐,电话接通了,Black先生可以和你通话了,请吧。
B:Thank you for your kind assistance,Ms.Winer
非常感谢你的善意帮助,Winer小姐。
A:You are welcome.
别客气。