2014国际商务师考试业务英语辅导:业务咨询用语

来源:网络发布时间:2014-07-21

  (一)重量限制 (Weight Limit)

  Customer: Is there any weight limit for EMS Items?

  Clerk: Yes. The weight limit for domestic EMS items is 40 kilos, and for international EMS items is 20 to 30 kilos. Fragile and fluid parcels cannot exceed 10 kilos.

  营业员:特快专递邮件有重量限制吗?

  顾 客:有。国内每件限重40公斤,国际每件限重20到30公斤。内装易碎或流质物品的每件限重10斤。

  (二)时限 (Time Limit)

  Customer: What’s the time limit for domestic and international EMS?

  Clerk: About three days for domestic EMS and a week for international EMS.

  Customer: Can you guarantee the time limit for EMS items during holidays?

  Clerk: Yes. Mail can be delivered on weekends, holidays and even Spring Festival. We can ensure the delivery of your mail within the guaranteed time limit.

  顾 客: 国内、国际特快专递的时限如何?

  营业员: 国内一般要三天,寄往国外的一般要一周左右。

  顾 客: 在节假日期间,特快专递的时限能保证吗?

  营业员: 没问题。我们周末、节假日甚至春节都不休息,可以确保您的邮件在规定的时限投递到户。

  (三)跟踪查询 (Tracking and Tracing)

  Customer: How can I track my EMS items?

  Clerk: You can track your EMS item through our website, hotline 11183, SMS platform or postal offices.

  顾 客: 我如何来查询我的特快专递邮件?

  营业员: 您可以通过我们的网站、11183客服热线、SMS平台或邮局进行查询。