B
Sarah Bigler,who lives in Indianapolis,was shopping with her kids at a Target last week,according to a Facebook post.When Bigler joined the checkout line,she ended up behind an elderly woman who not only wanted to pay in change,but also requested to pay for her items one by one.
The employee,Ishmael Gilbert,remained calm and accommodating,helping the woman with whatever assistance she needed.“Never once did this employee get unfriendly,angry or roll his eyes.” Bigler wrote.“He was nothing but patient and kind.”
The mom,whose daughter had watched the employee’s understanding conduct,took a picture of Gilbert’s interaction with the elderly woman and shared it on Facebook.She mentioned that that day,both she and her daughter were reminded of how important patience is.“We left Target with a cart full of consumable items.but what is more—a heart full of gratitude for such an invaluable lesson.” Bigler wrote.“If you are ever in the Glendale Target give Ishmael a smile and a nod.The world could use mole people like him.”
Gilbert had started working at the store a few days before Bigler’s visit,The Indianapolis Star reported.While the elderly woman was checking out,she became visibly nervous.Gilbert reacted by treating her with respect and care.Having counted out the change,he answered her a few questions and even went to another checkout lane to find the shopper a reusable bag,all while other shoppers were leaving his line for faster lanes.
While watching Gilbert for a while,the mom wrote that she was no longer angry.In fact,she realized it was a privilege to catch such polite behavior.“I realized I hadn’t been inconvenienced at all—that my daughter was instead witnessing the man’s patience and taught this valuable lesson by a complete stranger;”Bigler wrote in the Facebook post.“Furthermore,I realized that I,too,needed a refresher on this lesson.”
【语篇导读】本文是一篇记叙文，属于社会生活类话题，文章讲述了作者在购物时看到雇员耐心对待顾客，学到了耐心的重要性。
59.What can we learn about the elderly woman?
60.What did the employee do for the old lady?
61.What was the mother’s original attitude towards the old lady’s request?
62.What’s the purpose of the passage?
根据第一段When Bigler joined the checkout line,she ended up behind an elderly woman who not only wanted to pay in change,but also requested to pay for her items one by one.可知，老人是想用而今零钱支付，而且要一项商品结一次，故选B。
细节理解题。先读题干，了解题意，再读题支，再在原文中找相关的信息。
遗漏细节信息。
推理判断题。在题干中找出关键词，定位原文中，然后详阅，把握深层含义。
【解析】题干中关键词the employee do for the old lady定位于第二段helping the woman with whatever assistance she needed可知，那位雇员提供了那位老人需要的帮助，根据第一段老人想用零钱付款，故推知应该是帮老人数零钱。
主观臆断，脱离主题。
推理判断题。在题干中找出关键词，定位原文中，然后详阅，把握深层含义。
【解析】题干中关键词the mother’s original attitude towards the old lady’s request定位于文章最后一段While watching Gilbert for a while,the mom wrote that she was no longer angry可知，母亲最初的态度是恼怒的，在看了Gilbert一会儿后，她不再恼怒了。故选A。
主观臆断，脱离主题。
主旨大意题。串读题干，明确主题，再通读全文，定位中心句，归纳概括。
【解析】根据文章最后一段my daughter was instead witnessing the man’s patience and taught this valuable lesson by a complete stranger;”Bigler wrote in the Facebook post.“Furthermore,I realized that I,too,needed a refresher on this lesson.”可知，作者写这篇文章的目的是讲述耐心的重要性。
抓不住要点，分不清主次。